What to Do When Making a Claim | SigortaMobil

Step by step

What Should You Do When Making a Claim?

Taking the right steps helps your claim progress faster and more smoothly.

1

Make Sure You Are Safe

First of all, make sure you are safe. If anyone is injured, call 112 and take the necessary safety measures.

2

Take Photos

Photograph the position of the vehicles, the damaged areas and the scene from different angles.

3

Complete the Report

If no one is injured, complete the Accident Report Form together with the other party. If you cannot agree, contact the police or the gendarmerie.

4

Contact Us

Share the report and the necessary documents with us. We will help you open and follow up your claim file.

5

Assessment and Repair

The insurance company's loss adjuster inspects the damage, and we follow up the repair of your vehicle at the partner service.

Partner Car Repair Services 21

Partner Healthcare Providers 19

444 16 36

0850 202 35 15

0212 373 83 00

The lists of partner providers may change in line with up-to-date information. We recommend contacting the provider to confirm before receiving a service.

Emergency

We Are Just a Phone Call Away

Emergency Call 112

SigortaMobil Claims Support 0532 242 06 28

WhatsApp Support 0532 242 06 28

Frequently asked

Common Questions About Claims

Here you can find answers to your questions about the claims process, and get support from our expert team whenever you need it.

Ask a Question

Where can I find the Accident Report Form?

You can get it as a PDF from insurance companies' websites or through SigortaMobil.

What should I do if the other party refuses to sign the report?

Contact the traffic police or the gendarmerie and have an official report drawn up.

How soon should I report the damage?

You must notify your insurance company within the period stated in the General Conditions of your policy. To avoid any delays, we recommend reporting it as soon as possible.

Does my traffic insurance or my comprehensive car insurance apply?

If you are at fault, your traffic insurance covers the other party's damage and your comprehensive car insurance covers the damage to your own vehicle. If the other party is at fault, their traffic insurance applies.

Which repair service should I take my vehicle to?

If you have comprehensive car insurance, you can choose one of the partner services listed in your policy. You can find the service nearest to you in the list on this page or by calling us.

One click is all it takes to get a quote

We compare quotes from 30+ insurance companies and offer you the cover that suits you best.

Get a Quote Call